Job Description

At Sorry Not Sorry Creamery, putting smiles on people’s faces is what we are all about. We achieve this for our guests by unapologetically serving delicious ice cream and creating a memorable experience filled not just with dessert - but with warmth and happiness. We know this wouldn’t be possible without an amazing team that is committed to serving our guests. Here at ‘Sorry Not Sorry Creamery,’ our shift leads drive our vision by fostering a caring environment for their teammates and prioritizing the value of teamwork. We believe in treating our team the same way we treat our guests, with kindness and respect.

As a Sorry Not Sorry Creamery shift lead you’ll embody our core values and inspire the same from your team, ultimately showing our guests what we are all about. You’ll be responsible for creating a warm and inviting atmosphere by ensuring your team is always welcoming our guests. Furthermore, you’ll empower your teammates to create memorable ‘wow’ moments through their excellent customer service, all while working alongside a team of friends.

At Sorry Not Sorry Creamery, our shift leads will help equip our team members with all the tools and training needed to succeed in their roles, so previous leadership or supervisory experience is required. You’ll make a great shift lead and are encouraged to apply if:

• You love working on a team and leading by example

• You love serving customers

• You believe in providing the best customer service and product while influencing others to do the same

• You hold yourself to high standards and can hold your teammates accountable to the same standards

• You have a friendly and positive personality and can work well with a diverse range of people

• You are flexible and able to adapt to change

• You are clean and organized

• You are confident and can delegate tasks to others to ensure an equal distribution of responsibilities

• You can work in a fast-paced environment and maintain your composure

• You are a problem solver

• You are continually looking for ways to improve, while also seeking out possible development opportunities for your peers

• You value the role of communication between management, shift leads, and team members

• You are confident delivering feedback to others and coaching where necessary

Job Requirements

• Ability to consistently converse with our guests and team in a warm and charismatic way

• Ability to stand and walk for long periods of time

• Ability to constantly flex and turn wrist(s) and spine

• Ability to lift up to 40 pounds

• Ability to consistently show up to work on time and work the scheduled shifts

• Ability to understand and enforce store policies

• Ability to acquire a food handlers’ card prior to starting with the company

• Ability to adhere to food safety practices and procedures

• Ability to carry out inventory processes where applicable

• Ability to actively sample through all day parts

Location

All Locations